At your Practice we are dedicated to providing high-quality, safe, and compassionate healthcare to all our patients. We strive to offer you a high standard of care, ensuring your experience with us is positive, respectful, and centred around your needs.

1. Respect and Dignity

• We treat all patients with kindness, respect, and without discrimination.
• Your privacy and confidentiality are paramount, and we adhere strictly to data protection laws.
• We respect your cultural, religious, and personal beliefs in all interactions.

2. Safe and Effective Care

• We provide care that is safe, evidence-based, and tailored to your individual health needs.
• Our clinical staff are qualified, trained, and regularly updated on best practices.
• We follow strict infection control and safety procedures to protect your wellbeing.

3. Clear and Honest Communication

• We will listen carefully to your concerns and explain your diagnosis, treatment options, and test results in a clear, understandable way.
• You may be involved in decisions about your care and treatment, with respect for your preferences and choices in line with clinical safety.
• We encourage questions and will provide answers promptly and respectfully.

4. Access to Care

• We offer timely access to appointments, including urgent same-day care when needed.
• We provide a range of appointment types including in-person, telephone, and video consultations for your convenience.
• Information on how to access services is available in multiple formats and languages where needed.

5. Patient Involvement and Feedback

• We actively seek your feedback to help us improve our services.
• You can participate in patient surveys if you wish.
• We respond to complaints or concerns promptly and use them to improve care quality.

6. Confidentiality and Data Protection

• Your medical records are confidential and stored securely.
• We comply with GDPR and NHS data protection standards to keep your information safe.
• Information will only be shared with your consent or where legally required.

7. Support and Accessibility

• We provide support for patients with additional needs, including those with disabilities, sensory impairments, or learning difficulties.
• Translation and interpretation services are available to assist non-English speakers.
• Our premises are accessible to wheelchair users and those with mobility challenges.

To help us provide the best care possible, we ask you to:

• Treat our staff and other patients with respect.
• Attend appointments on time or inform us if you need to cancel.
• Provide accurate and complete information about your health.
• Follow the treatment plan agreed with your healthcare team.
• Inform us of any changes in your circumstances or health.

For more information about our services, your rights, or to provide feedback:

• Visit our website: https://www.yardleymedicalcentre.nhs.uk
• Call us at: 0121 772 1898
• Visit us at: 1222 Coventry Road, B25 8BY

You can also find information about your healthcare rights and NHS services at NHS.uk.

Thank you for choosing Yardley Medical Centre. We are here to support your health and wellbeing.